FAQ
Need help with life insurance? Find answers to frequently asked questions. Protect what matters most with a secure plan.
Frequently Asked Questions
As Sri Lanka’s first private insurer, Union Assurance – A John Keells Company – has been shaping the nation’s socio-economic landscape for 38 years, while remaining committed to helping people protect what matters most.
You can email us on [email protected] or call us on our 24/7 Hotline on 1330, or via +94 11 2990990
Feel free to visit us at our head office at
Union Assurance PLC
20, St. Michaels Rd,
Colombo 03,
Sri Lanka.
You can find a list of Union Assurance offices on our website under “Branch network”. We have branches operating islandwide.
Our offices are open from 8.30 am to 5 pm on weekdays.
We offer a comprehensive range of Life Insurance products, including Investment, Protection, Retirement, Education, Health.
You can purchase a policy through our Life Insurance advisers, Clicklife App, and our dedicated bank partners.
At the beginning of each year, a minimum dividend rate is guaranteed and will be credited monthly to individual funds throughout the year. The actual dividend rate to be credited will be decided at the end of each year and will depend on the actual performance of the universal fund during the year. Rest assured, the actual declaration will always be equal or greater than the minimum dividend rate guaranteed for the year.
To view the recent dividend rates declared by Union Assurance, go to Dividend Returns.
You can contact us on our 24/7 Hotline on 1330, or via +94 11 2990990 for more information on this.
Yes, we have retirement, education and protection calculators for your convenience on our website.
Clicklife App is a smart self-service insurance app that gives customers real-time policy visibility, seamless digital transactions, and rewarding health tracking—all in one place.
You can download it from the AppStore or via GooglePlay.
Union Assurance Platinum Circle is an exclusive membership tier for Union Assurance policyholders, offering premium support, personalised well-being solutions, and lifestyle benefits to a select group of high-value customers.
Still Have Questions?
We are here to provide guidance and support every step of the way, helping you make informed choices and protect what matters most.