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COMPLAINT MANAGEMENT PROCESS
At Union Assurance, our greatest priority is to ensure your Journey and experience with us is professional and positive. However, there are occasional gaps that occur and when they do, we want to know about it, in order to resolve it to the best of our ability.
To ease the process of lodging a complaint, we have enabled a web form above to get in touch with our Complaints Specialists.
Complaints about Your Life Insurance Policy with Us
Our Complaints Policy details including how we handle and resolve customer complaints, and the complaint handling process is attached below for your convenience. It also outlines our commitments to you, as our patrons.
How you can make a complaint
There are many ways you can lodge a complaint. Please select the option most appropriate for you:
- Email us at [email protected]
- Mail us at Union Assurance, No 20 St Michaels Road, Colombo 03
- Contact our Call Centre on 0112990990 or short code 1330
- Complete the form above and we will get in touch with you.
Should you wish for someone to act on your behalf in making a complaint, such as an advocate or representative, they are also welcome to contact us, using the above channels. For privacy reasons, we may need your consent to discuss your circumstances with them. When submitting a complaint, please be descriptive of the issue and provide us with proof documents if available.
In case you are unsatisfied with our final response, please view the Complaints Policy via the aforementioned link, to find the relevant external body you can contact regarding your complaint.