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Union Assurance PLC | Annual Report 2025
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Contents

About Us

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Established in 1987 as Sri Lanka's first private sector insurer, we proudly stand today as the nation's longest-serving private Life Insurer. For nearly four decades, we have been deeply embedded into Sri Lanka's economic and social DNA, supporting individuals, families, and communities through times of challenge and celebration alike. Our journey has been one of resilience, trust, and unwavering commitment to the people we serve.

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Our Vision

Empowering Human Progress by Protecting What Matters

Our Purpose

Protecting Lives and Enriching Well-being

Our Values

Excellence

Strive for excellence in everything we do to be the best we can be

Trust

Building strong relationships based on transparency and convenience with internal and external customers

Caring

Fostering a great place to work by supporting each other to reach our full potential

Integrity & Ethics

Doing the right thing always

Innovation

Improving constantly, reinventing and evolving

Awards and Recognition

Chairperson's Message

Chief Executive Officer's Review

krishan Balendra
krishan Balendra

Chief Executive Officer's Review

Senath Jayatilake
Senath Jayatilake

Executive Committee

Executive committee
Executive committee avatas

Left to Right

  • 1. Mahen Gunarathna

    Chief Marketing Officer

  • 2. Harsha Senanayake

    Chief Information Officer

  • 3. Himani Weerasekera

    Chief Financial Officer

  • 4. Nisansala Paranayapa

    Chief People Officer

  • 5. Senath Jayatilake

    Chief Executive Officer

  • 6. Malaka Mihindukulasuriya

    Chief Actuarial Officer

  • 7. Wathsala Aluthgedara

    Chief Partnership Distribution Officer

  • 8. Imtiyaz Aniff

    Chief Agency Officer

  • 9. Rumesh Modarage

    Chief Operating Officer

Snapshot of fy 2025

Financial Value Created

19 %
GWP Growth
2024 - 15%
13 %
Surplus Growth
2024 - 7%
Rs. 92.8 Bn
Life Fund
2024 - Rs. 77.5 Bn
Rs. 108.3 Bn
AUM
2024 - Rs. 95.6 Bn
Rs. 8.8 Bn
Claims Paid
2024 - Rs. 7.7 Bn
215 %
Capital Adequacy Ratio
2024 - 264%

Non-Financial Highlights

Digital-First Insurer

  • First-ever Full Digitisation of Advisor Life Cycle Management
  • Industry First Seamless Bancassurance 2.0 Digital Integration Medihelppath Bank’s Core Banking System
  • Industry First to Offer Digital Health Services via Clicklife App
  • First Life Insurer in Sri Lanka to Achieve ISO/IEC 27001:2022 Certification
  • Union Assurance Expands Industry-First e-MER Initiative with Medihelp Hospitals

Environment & Sustainability Value Created

Embarked on a long-term mission to develop a transition plan to lower carbon emissions with the implementation of ESG framework and adoption of Sustainability standards SLFRS S1 & S2.

Business Model

Capital Inputs
Our Vision, Mission and Values

Our Strategic Pillars

Sales channel optimisation
Operational Transformation
People First
Purpose-Driven Brand
Value-Accretive Products
Outputs

14 %

Return on equity (ROE)

Rs. 3.4 Bn

Surplus

Rs. 5.72

Earning per share (EPS)

Rs. 3.4 Bn

Profit after tax

215 %

Capital Adequacy Ratio (CAR)

Rs. 77.3 Bn

Share price

5

New branches

20+

Training hours per employee

17 %

Female employees in decision making roles

Rs. 2.2 Bn

Salaries and benefits

52 : 48
Female : Male

Gender diversity ratio

1.70ML

Water treated

2.10 tonnes

Waste recycled

1,859 tCO 2 e

Carbon footprint

36

Fully grown trees saved

Rs. 6.9 Bn

Paid to suppliers

1

New Bancassurance partnership

222

MDRT achievers

32,000+

New policies issued

94 %

One day claims
settlement ratio

87 %

Complaints resolution rate

Top 50

Most Valuable Brands In
Sri Lanka by LMD

First Life Insurer in Sri Lanka to achieve ISO/IEC 27001:2022 Certification

69 %

Non-Medical Straight
Through Processing (STP) Rate

AI-driven

New features added to
Clicklife App

ESG at Union Assurance

E

Environment

Energy & Emissions

  • Renewables: Initiated a solar project at the Kurunegala premises to accelerate renewable adoption and cut emissions (investment value of Rs. 6.3 Mn).
  • Fleet decarbonisation: Transitioned 100% of our Company vehicle fleet to electric and hybrid vehicles to reduce Scope 1 emissions.
  • Digitalisation to avoid emissions: Expanded paperless workflows and promoted e MER/ digital medical records; 100% digital submission of insurance quotations eliminates paper and printer usage.

Water

Wastewater treatment system at Kurunegala, ensuring effluent meets standards before safe discharge to ecosystems

Waste

Paper & plastic recycling: Recycling paper and plastic waste in collaboration with Neptune Recyclers as the recycling partner.

G

Governance

  • Oversight: Company established the Governance Framework for SLFRS S1 and SLFRS S2, demonstrating our commitment to transparent, consistent, and high quality sustainability reporting in alignment with emerging global and local requirements.
  • Risk & compliance: Strengthened data protection and responsible marketing in line with IRCSL guidance.
  • Ethics: Robust anti-corruption and Code of Conduct frameworks; zero incidents of corruption reported in 2025.

Suwamaga CSR Initiative

Capital Reports

Financial Capital

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Rs. 25,750 Mn

GWP

(2024: Rs. 21,647 Mn)

Rs. 3,400 Mn

Surplus from Life Insurance Fund

(2024: Rs. 3,000 Mn)

Rs. 108.3 Bn

Assets Under Management

(2024: Rs. 95.6 Bn)

Rs. 92.8 Bn

Life Fund

(2024: Rs. 77.5 Bn)

Financial capital image

Manufactured Capital

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Rs. 339 Mn

Investment in PPE

Rs. 1,329 Mn

Revenue from relocation & refurbished branch network

57,389 Sq ft

Training Space

Total capacity utilisation

361,513 Sq ft

Building space

2.65 %

Return on Asset

Rs. 99

Revenue per Investment in Operational footprint

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Human Capital

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48:52

Male: Female ratio

Rs. 60.5 Mn

Investment in L&D

Rs. 2,225 Mn

Remuneration and benefits paid

19%

Employee turnover %
(Support function and sales supervision)

Financial capital image

Natural Capital

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2.10 tonnes

Recycled Waste

Rs. 6.3 Mn

Investment in Solar Power

1.7 ML

Water Treatment

1,858.72 tCO2e

Total Carbon Footprint

Financial capital image

Social and Relationship Capital

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3,000+

Sales Staff

340,000+

Lives Insured

Rs. 39 Mn

Investment in CSR

2,000+

Service Providers

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Intellectual Capital

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Rs. 141 Mn

Investment in Technology

20,000+

New Clicklife users

170+

Interactive Dashboards for Data Analytics

99.9%

Average Data Centre Availability

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Corporate Governance and Risk Management

Strong Corporate Governance serves as the foundation of sustainable value creation, anchoring integrity, transparency, and accountability in every decision. Rooted in disciplined oversight and ethical leadership, governance remains the guiding force that safeguards resilience, enables responsible growth, and embeds sustainability as an enduring strategic commitment.

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